Privacy Policy

Pure & Eco – Privacy Policy

Last updated: [09 December 2025]

Pure & Eco Ltd is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website www.pureandeco.co.uk to shop with us, or contact us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Pure & Eco

Website: www.pureandeco.co.uk

Email: [salespureeco@hotmail.com]

Address: [Court Farm, Yelsted Lane, Sittingbourne, Kent. ME9 7UT]

Pure & Eco is the “data controller”, meaning we are responsible for how your personal data is used.

2. What Personal Data We Collect

Information you provide to us:

Ø  Your name

Ø  Email address

Ø  Phone number

Ø  Billing and delivery address

Ø  Order information

Ø  Messages or enquiries

Ø  Account details (if you create one)

We do not store your card details — all payments are securely processed by trusted third-party providers such as Shopify, Stripe, PayPal, or Square (depending on your system).

Information collected automatically

Ø  IP address

Ø  Device details

Ø  Browser type

Ø  Cookies and website usage behaviour

This helps us improve our service and keep our website running smoothly.

3. How We Use Your Information

We use your personal data to:

Ø  Process and deliver your orders

Ø  Contact you about your purchases

Ø  Provide customer support

Ø  Manage your account

Ø  Send updates, promotions, and product news (only if you opt in)

Ø  Improve our product range and website experience

Ø  Meet legal, tax, and regulatory requirements

We’ll only use your information when we have a valid legal basis, such as contract necessity, consent, or legitimate business interests.

4. Sharing Your Information

We only share your data when necessary to run our business smoothly and securely. This may include:

Ø  Payment processors

Ø  Courier and delivery companies

Ø  Website hosting and IT service providers

Ø  Email and marketing platforms (only if you've opted in)

Ø  Government or regulatory authorities if required by law

Ø  We never sell or trade your personal data.

5. How Long We Keep Your Data

We hold your information only for as long as we need it for:

Ø  Order fulfilment

Ø  Customer support

Ø  Accounting and legal obligations

Ø  After this, your data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you can:

Ø  Request access to the data we hold about you

Ø  Correct inaccurate information

Ø  Request deletion of your data

Ø  Restrict or object to our processing

Ø  Request a copy of your data (data portability)

Ø  Withdraw consent at any time

Ø  Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: [salespureeco@hotmail.com]

7. Cookies

Pure & Eco uses cookies to help our website function and to understand how visitors use our pages. You can disable cookies through your browser settings at any time.

8. Keeping Your Data Safe

We use strong security measures to protect your information from loss, unauthorised access, misuse, or alteration. While no system is completely foolproof, we take every reasonable step to keep your data safe.

9. Transfers Outside the UK

Some of our third-party providers may store or process data outside the UK.

When this happens, we ensure appropriate safeguards are in place, such as:

Ø  Standard Contractual Clauses (SCCs)

Ø  Approved protection measures under UK GDPR

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes to our products or legal requirements. The latest version will always appear on this page.

11. Contact Us

 

If you have any questions about how we use your data or this Privacy Policy, you can reach us at:

 

Pure & Eco

Email: [salespureeco@hotmail.com]

Website: www.pureandeco.co.uk

 For and on behalf of Pure&Eco Ltd

Pure&Eco Ltd – Returns & Refunds Policy

Last updated: [09 December 2025]

At Pure&Eco Ltd, we aim to provide high-quality cleaning and pet products that meet or exceed customer expectations. This Returns & Refunds Policy explains when returns may be accepted and the conditions required. By placing an order with us, you agree to the terms below.

1. Change of Mind Returns (Non-Faulty Items)

We do not automatically accept returns for change of mind. However, at our discretion, we may accept unopened, unused items in original, undamaged packaging.

If a discretionary return is accepted:

  • The customer is responsible for all return shipping costs.

  • Original delivery charges are non-refundable.

  • A restocking fee of up to 20% may apply.

  • Items must be returned within 14 days of delivery.

Pure&Eco Ltd reserves the right to refuse returns that do not meet all conditions.

2. Non-Returnable Items

For health, hygiene and safety reasons, we cannot accept returns of the following unless they are proven faulty upon delivery:

  • Pet treats or edible pet products

  • Opened or used cleaning products

  • Water-soluble sachets or pods once packaging is opened

  • Any item showing signs of use, damage, or contamination

3. Faulty or Damaged Goods

If an item arrives damaged or faulty, you must notify us within 48 hours of delivery with photo evidence.
To qualify:

  • The item must not have been used.

  • Fault must not be due to misuse, improper storage, or normal wear.

If approved, we may offer one of the following at our discretion:

  • Replacement of the item

  • Partial refund

  • Full refund

  • Store credit

Pure&Eco Ltd may require the item to be returned for inspection before issuing any refund or replacement.

4. Incorrect Items Received

If you receive an incorrect item, please notify us within 48 hours. Items must be unused and in original condition to qualify for exchange.

5. Returns Process

To request a return, email salepureeco@hotmail.com with:

  • Order number

  • Description of the issue

  • Photos (if applicable)

Unauthorised returns will not be accepted. Items sent back without approval will be refused or disposed of without refund.

6. Refund Processing Time

Once a return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed within 7–14 working days to the original payment method.
Pure&Eco Ltd will not be responsible for delays caused by banks or payment processors.

7. Business & Trade Customers

For B2B and wholesale orders, all sales are final unless goods are proven faulty upon delivery. No returns or refunds are offered for surplus stock, over-ordering, or change of mind.

8. Liability Limitations

Pure&Eco Ltd’s total liability is strictly limited to the value of the item purchased.
We are not responsible for:

  • Losses arising from misuse or improper application

  • Damage caused by failure to follow instructions

  • Any indirect, consequential, or incidental losses

  • Issues resulting from third-party couriers or delays

Nothing in this policy affects your statutory rights under UK consumer law.

For and on behalf of Pure&Eco Ltd